Terms of use

These terms apply to the use of the Hotel Arsenal site. By using the site, you accept them.

About the site

The site presents the hotel, its rooms, prices and services. Through it you can send a booking enquiry or a question. The details of the company that runs the hotel are at the foot of every page.

Enquiries and bookings

An enquiry from the site is not a booking. Once we receive it, we will contact you about the free rooms and the price. A booking holds once the hotel confirms it. Nothing is paid on this site.

Payment, cancellation and changes follow the booking terms and the cancellation terms on the About the hotel page. For a booking at an offer, the terms announced with that offer apply.

Prices and information

The prices on the Prices page are valid as of the day they were published. We try to keep the information on the site correct and up to date. If the price in the hotel's confirmation differs from the one on the site, the confirmation applies.

Photos and texts

The texts, photos and logo on this site belong to the hotel or are used with permission, and may not be used without our consent. Some photos on the About Nessebar page come from Wikimedia Commons under a free licence.

Personal data

How we keep the data you send us is described in the privacy policy.

Changes and disputes

We may change these terms. Changes apply from the day they are published on the site. Disputes are governed by Bulgarian law.

Last updated: 13.11.2026.